Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Women's Jewelry At Prices You Will Love (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewellov.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@jewellov.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@jewellov.com
Neatly done, looks good.
Not very comfortable sits on the finger, there is such that it bends, and this does not bend. It's been about a month.
Top as shown in the picture
Loveeeee my new ring!! It’s really unreal how much I love it and was waiting for something like this!
The ring did not fit in size, but this is already my mistake. But I expected it to be bigger. I wear it on my ring finger. The ring itself is chic, but it seems to me a little curve
All in porzadku. Mogłam take 1 size bigger.
The ring is like it wanted, Divine
Identical, excellent material just left me a little big but nothing that doesn't work out
Thank you.
exactly like the picture i love it. its very adjustable
Very nice ring. Hose is longer than it appears in the picture, but it plus. Workmanship appears to be good, because there is very leciutki. Zamówiłam 11.11 and happened already 27.11.
Thank you ring as in the description, I wish the ring came in a box but it is OK, I recommend this store
Very artificial Color
fast shipping , thank youu so much
Very cute
Product zodpovedá popisu. Product AJ predajcu odporúčam.
Good quality, is cute
nice
gut
Excellent product and very good quality, the material is tough and has perfect finishes, I recommend the product and store, which was very responsible and kind in their work. I haven't tried it yet.
Beautiful, better than the picture
I could not get the goods at the Post Office, by my fault, but the store returned the money, thank him)
The ring came in less than a month! All like cool;)
Beautiful, love this size fit, super looks and general all good
Same. As the picture came before what I was told Thanks Very Nice